et999's Privacy Policy
Your Information, Our Responsibility

This Privacy Policy ("Policy") sets out the commitments of the et999 platform ("we", "our", or "et999") regarding the collection, use, storage, and protection of data. By using the et999.bar website or associated mobile services, you are considered to have given your consent to the terms of this Policy.

We believe that personal privacy is a fundamental right. That is why et999 handles every user's personal information with the utmost care and security. This Policy will tell you — what information we collect, why we collect it, how we use it, and what rights you have.

1 Definitions & Scope

The key terms used in this Policy have the following meanings:

• Personal Information: Any information that can directly or indirectly identify an individual — such as name, address, mobile number, email address, financial transaction details, and so on.
• Services: The et999.bar website and associated online casino and betting services.
• User: Any person who uses et999's services or opens an account.
• Third Party: Any organisation or individual other than et999.

This Policy applies to all services on et999.bar, whether accessed via desktop or mobile.

2 What Information We Collect

2.1 Information You Voluntarily Provide

During account registration and use of services, the information you provide yourself includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Payment method details — such as bKash, Nagad, Rocket, Upay, or bank account information
• Contact address
• Content of communications with the support team via live chat or email

2.2 Automatically Collected Information

When you use et999's services, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Date, time, and duration of access
• Pages visited and click patterns on the site
• Information obtained from cookies and similar tracking technologies
• Gaming activity and transaction history

2.3 Information Received from Third Parties

In some cases we may collect information through legitimate third parties, such as payment processing services (bKash, Nagad, Rocket, Upay) or identity verification agencies. This information is used solely for the purpose of account security and fraud prevention.

3 Purpose of Using Information

et999 uses collected information for the following legitimate purposes:

• Account Management: To create, verify, and secure accounts.
• Service Delivery: To process deposits, withdrawals, and gaming activity.
• Age & Identity Verification: To ensure services are provided only to those aged 21 or above.
• Customer Support: To provide 24/7 support via live chat and email ([email protected]).
• Fraud Prevention: To detect and prevent unauthorised transactions and account misuse.
• Legal Compliance: To meet applicable legal obligations.
• Service Improvement: To analyse and improve the user experience.
• Responsible Gaming: To identify signs of excessive gambling and provide assistance.

4 Data Storage & Security

4.1 Security Measures

et999 has put in place industry-standard technical and organisational measures to protect your information:

• SSL/TLS Encryption: The highest-grade SSL encryption is used when transferring data on our website and applications.
• Encrypted Storage: Sensitive information is stored in an encrypted state.
• Access Controls: Only authorised personnel can access the information they need.
• Regular Security Audits: The security of our systems is regularly assessed and tested.
• Firewalls & Intrusion Detection: Active layers of protection are maintained to guard against cyber attacks.

4.2 Data Retention Period

We retain your personal information for as long as it is necessary to provide services, meet legal obligations, or while your account remains active. Once an account is closed, information is deleted or anonymised after the applicable legal retention period has elapsed.

5 Cookie Policy

et999 uses cookies and similar technologies to operate the website effectively.

5.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the site — login sessions, security tokens, and so on. These cannot be disabled.
• Functional Cookies: To remember your preferences and language selection.
• Analytics Cookies: To monitor and improve site usage — these generally collect anonymous information.

5.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may limit some functionality of the site.

6 Data Sharing & Third Parties

et999 may share your information with third parties in limited and legitimate circumstances:

6.1 Service Partners

We work with selected partners to operate our services, such as:

• Payment processing services: bKash, Nagad, Rocket, Upay, and authorised banks — only the information necessary to process transactions.
• Identity verification agencies: information necessary for age and identity verification.
• Game software providers: providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may receive limited information for gameplay functionality.
• Technology services: cloud storage or security providers who are contractually bound to maintain confidentiality.

All these partners may use information only for specified purposes and are bound by confidentiality agreements with us.

6.2 Legal Requirements

We may be required to share information to comply with court orders, legitimate requests from government authorities, or legal obligations. In such cases we always follow a policy of providing the minimum information necessary.

6.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such cases you will be notified in advance and protection in line with this Policy will be maintained.

7 International Data Transfers

The servers or service partners used by et999 may be located outside Bangladesh. In such cases, we ensure that data transfers comply with strict security standards and that the receiving party provides privacy protection equivalent to this Policy.

8 Your Rights

As a user of the et999 platform, you have the following rights:

• Right of Access: The right to know what information we collect and store about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances — however, this right may be limited where legal obligations apply.
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Portability: The right to request your information in a structured, machine-readable format.
• Right to Object: The right to object to certain processing activities.
• Right to Withdraw Consent: Where information is processed on the basis of consent, the right to withdraw that consent at any time.

To exercise these rights, contact our support team. Assistance is available 24/7 via live chat or email ([email protected]) in both Bengali and English.

9 Protection of Children & Minors

et999's services are for those aged 21 or above only. We do not knowingly collect personal information from any minor. If a user provides a false age during registration and this is discovered later, the relevant account will be closed and all stored information will be deleted.

If a parent or guardian believes their minor child has opened an account on et999, please contact [email protected] immediately.

10 Responsible Gaming & Use of Information

We are committed to promoting responsible gaming. By analysing your gaming activity data, we can identify signs of excessive gambling and provide assistance where needed. Information collected for this purpose is strictly confidential and used solely for your protection.

To learn more about responsible gaming, visit our Responsible Gaming page.

11 External Links & Third-Party Sites

et999's services may integrate game provider software. These third-party services have their own privacy policies for which et999 is not responsible. We always work with trusted and recognised software partners.

12 Policy Changes & Updates

et999 may update this Privacy Policy from time to time. For any significant changes:

• Users will be notified at least 30 days before the date of the change.
• A notification will be sent to the registered email address.
• The date of the most recent update will be clearly stated at the top of the page.
• Continued use of the services after a change takes effect will be considered as acceptance of the new Policy.

If you do not agree to the Policy, you may close your account at any time.

13 Contact & Complaints

For any questions, requests, or complaints regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 via et999.bar
• Language: Support is available in both Bengali and English

We will endeavour to resolve your request as promptly as possible and with full professionalism. et999 is firmly committed to fair play and transparency.